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Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de Especialização Tecnológica em Instalações Eléctricas e Automação Industrial – 4ª Edição Inglês Técnico – 2009/2010

BUSINESS WRITING

1

Business Writing

Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de Especialização Tecnológica em Instalações Eléctricas e AutomaçãoIndustrial – 4ª Edição Inglês Técnico – 2009/2010

Emails
Email is electronic mail. You can send an email to someone, or email them. They will reply to your email or email you back.

Exercise 1 Read these messages.

Business Writing

Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de Especialização Tecnológica em Instalações Eléctricas e Automação Industrial – 4ªEdição Inglês Técnico – 2009/2010

a) Why does Jennifer Long want the catalogues? b) Mr Basuki is sending something in the post and something with his email. What? c) Why do you think Jakarta Furnishings offer a 5% discount for web sales?

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Business Writing

Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de Especialização Tecnológica em InstalaçõesEléctricas e Automação Industrial – 4ª Edição Inglês Técnico – 2009/2010

Email: the basics Exercise 2 Look back at the two emails and match each item (1-7) to the correct meaning (a-g).

1. To:

a) A document or other file you want to send with the email

2. From:

b) The name and email address of the person you are writing to

3. Subject:

c) The name and email address of someone youwant to send a ‘blind copy’ to (i.e. the other people who receive the message can’t see that this person has also received a copy)

4. Cc:

d) Your full name, address and other details that are automatically put at the end of your email

5. Bcc: 6. Attachment: 7. Signature

e) The topic you are writing about f) Your name and email address g) The name and email address of someone you want tosend a copy to

Exercise 3 Notice the layout of the email messages. a) Where does each paragraph start? b) How are the paragraphs separated? c) How does the email open and close?

4

Business Writing

Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de Especialização Tecnológica em Instalações Eléctricas e Automação Industrial – 4ª Edição Inglês Técnico –2009/2010

Opening and closing a message: Dear … / Yours … Here are some ways to start your message.
Dear Sir or Madam Dear Sir Dear Madam Dear Mr Smith Dear Ms Smith Dear Mrs Smith Dear Miss Smith Dear John to a company to a man if you do not know his name to a woman if you do not know her name to a married or unmarried man to a married or unmarried woman to a married woman to an unmarried womanto a friend or someone you know well

Writing tip Be careful how you open a message.
• • Do not use Mr/Mrs/Ms with a first name (e.g. Dear Mr John is not correct) Unless you know that a woman prefers to be called Miss or Mrs, use Ms.

The way you close a message depends on how you open it. Dear Sir or Madam Dear Mr/Ms/Mrs/Miss Smith Dear John Yours faithfully Yours sincerely Best wishesExercise 4 Choose the correct close from the box for each of the openings (a-g).
Best wishes Yours faithfully Yours sincerely

a) Dear Mrs Wilson b) Dear Madam c) Dear Ms Hemsuchi d) Dear Susanna e) Dear Mr González f) Dear David g) Dear Sir or Madam
5 Docente: Sandra Silva Business Writing

Escola Superior de Tecnologia e Gestão de Águeda
Universidade de Aveiro Curso de EspecializaçãoTecnológica em Instalações Eléctricas e Automação Industrial – 4ª Edição Inglês Técnico – 2009/2010

Subject headings Writing Tip Many businesses receive hundreds of emails every day. Unfortunately, a lot of these messages are ‘junk mail’, usually advertising. Many people do not even open these messages – they delete them straight away. For this reason, it is important that your emails have a...
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