Project-based learning course design: a service

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Int. J. Services and Operations Management, Vol. 11, No. 3, 2012

Project-based learning course design: a service
design approach
Rui M. Lima*
Department of Production and Systems, School of Engineering,
University of Minho, Campus of Azurém,
4800-058, Guimarães, Portugal
E-mail: rml@dps.uminho.pt
*Corresponding author

João Mello da Silva
Production Engineering, Faculty ofTechnology,
University of Brasília, Campus Darcy Ribeiro,
CEP 70910-900, Brasília, Brazil
E-mail: joaomello@unb.br

Natascha van Hattum-Janssen
Research Centre for Education,
University of Minho, Campus of Gualtar,
4710-057, Braga, Portugal
E-mail: nvanhattum@ie.uminho.pt

Simone Borges Simão Monteiro and
João Carlos Félix de Souza
Production Engineering, Faculty of Technology,University of Brasília, Campus Darcy Ribeiro,
CEP 70910-900, Brasília, Brazil
E-mail: simoneborges@unb.br
E-mail: jocafs@unb.br
Abstract: Engineering education is becoming increasingly focused on
developing competences, creating meaningful learning experiences and paying
special attention to professional profiles as required by accreditation bodies.
Project-based learning (PBL) is one of theapproaches that is regarded as an
adequate response to the current demands of engineering education. PBL is, by
definition, based on interdisciplinary integration, so the design process is
based on complex interdisciplinary requirements and interactions demanding
systematic and standardised approaches. This work aims to develop a service
design framework for the development of a project-basedcurriculum, which is
regarded as a specific interpretation of service design. A service design
approach based on structure, process and outcome dimensions is related with a
set of methodological dimensions. This framework is connected with
curriculum development levels to build a design model for PBL courses.

Copyright © 2012 Inderscience Enterprises Ltd.

Project-based learning coursedesign
Finally, the model is applied to a PBL curriculum design process in a
Production Engineering graduate degree.
Keywords: service; service design; project-based learning; curriculum
development; curriculum design.
Reference to this paper should be made as follows: Lima, R.M., da Silva, J.M.,
van Hattum-Janssen, N., Monteiro, S.B.S. and de Souza, J.C.F. (2012)
‘Project-based learningcourse design: a service design approach’, Int. J.
Services and Operations Management, Vol. 11, No. 3, pp.292–313.
Biographical notes: Rui M. Lima holds a PhD in Production and Systems
Engineering. He is an Assistant Professor at the Department of Production
and Systems, School of Engineering, University of Minho, Portugal. His
current research activity focuses on the following subjects:integration of
production management processes, particularly through the application of lean
management concepts, using product generic referencing models and also
using business process modelling; project management, focusing on teamwork,
communication management, integration management and business process
modelling; engineering education, mainly applied to industrial engineering andmanagement, focused on project-based learning, evaluation of engineering
curricula, and application of project management concepts to improve learning
in engineering.
João Mello da Silva obtained his MS and PhD in Operations Research from
Case Western Reserve University. He is an Adjunct Professor at University of
Brasilia’s Faculty of Technology. Presently, he is the Coordinator of the
ProductionEngineering Nucleus, mainly involved with the implementation of
the production engineering undergraduate programme, with emphasis in
services. His current research interests include maturity and value creation in
production systems, particularly via project management; risk management;
and production engineering education, with a special focus on synthesis,
integration and entrepreneurship...
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