Victory is only achieved when a team plays together
Ana McGinn March 2009
Introduction “There is an old saying you can take a horse to the water but you cannot force it to drink; it will drink only if it's thirsty - so with people. They will do what they want to do or otherwise motivated to do. Whether it is to excel on the workshop floor or inthe 'ivory tower' they must be motivated or driven to it, either by themselves or through external stimulus.” (Unknown) With the new mentality adopted by companies to focus on sales, it is important to ensure that the employees feel motivated by the new challenges and not threatened by them. The projects presented here will promote personal and professional growth, new experiences and skills;better attributes and behaviors, socialization and wisdom. Those factors will directly affect employees’ role, increasing their performance and productivity. The projects are: The Reading Club, from the Agent’s Point of View, The Connection – Quiz of the Week; Good calls, Good moments; and Great Ideas, Great Sales. They are based on Maslow’s Hierarchy of Needs which says that human’s motivation comesfrom their needs. If humans are unsuccessful satisfying those needs, they tend to perform poorly, both in their personal and professional life. He divided those needs in five levels: 1. biological and physiological needs, 2. safety needs, 3. belonging and love needs, 4. esteem needs and 5. self-actualization needs (Abraham Maslow 1940-50). Objective Many studies show that money is not a primemotivator and that employees need to be driven not only monetarily, but also by other needs. Therefore, the purpose of these projects is to motivate employees to achieve their ultimate potential by fulfilling their needs of being inserted and accepted in a work group (belonging and love needs); self-esteem, achievement, recognition (esteem needs) and realizing personal potential, self-fulfillment,seeking personal and professional growth, helping others to achieve self actualization (self-actualization needs). Methodology Many experts in learning processes say that a great way of enhancing your knowledge is sharing it. The five projects’ main tool will be The Connection, where employees will interact through feedback left on forums, discussion groups and comment sections. A mediator will beresponsible for checking the professionalism and quality of the information entered and all messages will be subject to approval before being published. The data collected will be utilized at management’s discretion.
Projects 1) The Reading Club - “Join The Reading Club and you will find a select list of titles about the travel industry and related fields to help youimprove your performance and productivity. You are more than welcome to make a recommendation and/or suggestion to our list. Please don’t forget to share your favorite readings and how they assisted you in your role.” When joining The Reading Club members will have access to a select list of websites; books and magazines regarding the travel industry and related fields. The titles will focus on, butwill not be limited to, management, leadership and sales techniques. This material will be accessible through The Connection and all members will be welcome to recommend and/or suggest titles to the list. They will also be able to share their favorite readings, as well to share how that improved their performance. The employees will become more knowledgeable and self-confident, as well as moreresourceful and capable. The interaction promoted by this project will satisfy their needs of socialization, self-esteem, professional growth and helping others.
2) From the Agent’s point of view - “Your feedback is very important to us! Please, tell us what you like the most about your role. And, of course, if you would change something about it, how YOU would do it.” From the Agent’s point of...