Ingles 1 e 2

Activity 1
Principles of Quality
1)
a. F – Joseph Juran, along with W. Edwards Doming and Philip Crosby, is one of the founders of the quality management movement.
b. T – Juran was born in Romania in 1904, but grew up in rural Minnesota
c. F
d. F – He begins from two principles
e. T – managers have to realize that ‘they, not the workers, must shoulder most of the responsibility for the performance of their companies’
f. T – Juran insists that quality is defined by the user, not the producer.
g. F - quality is implemented in three stages

2)
a. Plan / implement
b. Concentrate
c. Attend
d. Develop
e. Join
f. Revise
g. Publicise

3)
a. iii
b. i
c. iii
d. ii
e. ii

4) use – produce – perception assess – assessment implement – implementation require – requirement deliver – delivery coordinate – coordination allocate – allocation evaluate – evaluation identify – identification improve - improvement

5) c, d

Over to you 1
Yes, I agree. I think that the management must have a better view of this point than the other workers, because this is what they must look for: keep a good job inside the company in order to get satisfaction from costumers. Management must be able to see both sides.
Over to you 2
Yes, many products, mainly technological products have been improved in the last twenty years. However, some kind of products just started to be done in a production line, and this situation makes producers lose the personal touch, which makes the quality worst.

Quality studies
1) 1-G
2-E
3-A
4-C
5-F
6-D
7-B

2)
A. F
B. T
C. F
D. F
E. T
F. T

3) Tie – tying – tie
Performance - performed - perform ranking - rank
Lead - lead - lead
Struggle - struggled - struggle
Prediction - predicted - predict satisfaction - satisfy

4)
a. Dominated
b. For the second year running
c. Narrowed the quality gap
d. Across the board
e. A drive
f. Make up ground lost
g. Inspired
h. Came bottom of the list