An introduction to itil v3

Instituto Politécnico de Setúbal - Escola Superior de Tecnologia
Curse: Computing Engineering 2007/2008 Class: Study and Communication Methods 2008-01-22

An Introduction to ITIL® V3 (ITINFRASTRUCTURELIBRARY)
ITIL ® is a Registered Trademark of The Office of Government Commerce (OGC)

Authors: David Godinho Luís Malaquias n. 070221127 n.º 070221128 Diamantino Carvalheiro n. 070221051

Abstract
It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. The quality of the collection, analysis, production and distribution of information within an organization, provided by the IT Services is key to the business. The ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management, covering each stage of the service lifecycle, from the initial definition and analysis of business requirements, through migration into the live environment, to live operation and improvement.

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Chapter: Abstract

Contents
Index
Abstract ................................................................................................................................. 2 Contents ................................................................................................................................ 3 IT Service Management ......................................................................................................... 4 Service Management ......................................................................................................... 5 The Service Lifecycle ......................................................................................................... 6 The IT Infrastructure Library (ITIL ®) - Best Practice Guidelines for IT Service Management 8 Official Introduction to the ITIL Service Lifecycle .................................................................. 11 ITIL ® Service Strategy