Itil - service operation

ITIL Version 3 Service Operation

ITIL V3 – Service Operation

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The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification:
• • • • •

Service Strategy Service Design Service Transition Service Operation Continual Service Improvement.

ITIL V3 – Service Operation

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I N D I C E
Foreword.............................................................................................................12
OGC’s foreword .......................................................................................................... 12 Chief Architect’s foreword ........................................................................................... 13

Preface ...............................................................................................................14
Contact information ..................................................................................................... 14

Acknowledgements.............................................................................................15
Chief Architect and authors......................................................................................... 15 ITIL authoring team ..................................................................................................... 15 Mentors ....................................................................................................................... 15 Further contributions ................................................................................................... 15
The ITIL Advisory Group .................................................................................................. 16 Reviewers ......................................................................................................................... 16

1 Introduction