Project-based learning course design: a service

292 Int. J. Services and Operations Management, Vol. 11, No. 3, 2012 Project-based learning course design: a service design approach Rui M. Lima* Department of Production and Systems, School of Engineering, University of Minho, Campus of Azurém, 4800-058, Guimarães, Portugal E-mail: rml@dps.uminho.pt *Corresponding author João Mello da Silva Production Engineering, Faculty of Technology, University of Brasília, Campus Darcy Ribeiro, CEP 70910-900, Brasília, Brazil E-mail: joaomello@unb.br Natascha van Hattum-Janssen Research Centre for Education, University of Minho, Campus of Gualtar, 4710-057, Braga, Portugal E-mail: nvanhattum@ie.uminho.pt Simone Borges Simão Monteiro and João Carlos Félix de Souza Production Engineering, Faculty of Technology, University of Brasília, Campus Darcy Ribeiro, CEP 70910-900, Brasília, Brazil E-mail: simoneborges@unb.br E-mail: jocafs@unb.br Abstract: Engineering education is becoming increasingly focused on developing competences, creating meaningful learning experiences and paying special attention to professional profiles as required by accreditation bodies. Project-based learning (PBL) is one of the approaches that is regarded as an adequate response to the current demands of engineering education. PBL is, by definition, based on interdisciplinary integration, so the design process is based on complex interdisciplinary requirements and interactions demanding systematic and standardised approaches.

ITIL Version 3 Service Operation ITIL V3 – Service Operation - Página: 1 de 396 The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification: • • • • • Service Strategy Service Design Service Transition Service Operation Continual Service Improvement. ITIL V3 – Service Operation - Página: 2 de 396 I N D I C E…

periódicos acadêmicos internacionais entre 2004 e 2006. Os resultados mostram que os artigos focam, principalmente, a coordenação e a troca de informações entre empresas, a configuração da produção, o design e o desempenho da cadeia de suprimentos. Além disso, também são destacadas as características de alguns dos principais periódicos internacionais. Diversos tópicos, ainda, precisam ser estudados até que a gestão da cadeia de suprimentos se solidifique como disciplina.…

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Published in association with the Best Management Practice Partnership The IT Service Management Forum An Introductory Overview of ITIL® V3 A high-level overview of the IT INFRASTRUCTURE LIBRARY The IT Infrastructure Library An Introductory Overview of ITIL® V3 Version 1.0 Written by: Alison Cartlidge Ashley Hanna Colin Rudd Ivor Macfarlane John Windebank Stuart Rance Xansa - Steria HP itEMS Ltd IBM Sun HP Edited by: Alison Cartlidge Mark…

and rapidly after a period of satisfactory service leading to catastrophic failure of structures or leaks in pipework. Where does it occur typically? Typical SCC failures are seen in pressure vessels, pipework, highly stressed components and in systems when an excursion from normal operating conditions or the environment occurs. Where do the stresses come from? The stresses that cause SCC are either produced as a result of the use of the component in service or residual stresses…

Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred. Complying with all applicable copyright…

O que é Gestão de Operações? • Produção é a criação de produtos e serviços. • Gestão de Operações é o conjunto de atividades que cria produtos e serviços através da transformação de inputs em outputs. Diz respeito ao modo como a produção ocorre • Para entender a gestão de operações precisamos entender: o que constitui a função operações o que faz o gestor de operações • Gestão de operações envolve-se tanto com o hoje quanto com o amanhã Transparency Masters to accompany Operations…

Universidade Tecnológica Federal do Paraná - UTFPR Campus Ponta Grossa - Paraná - Brasil ISSN 1808-0448 / v. 08, n. 02: p. 229-264, 2012 D.O.I: 10.3895/S1808-04482012000200010 Revista Gestão Industrial UMA ANÁLISE DE CITAÇÕES E CO-CITAÇÕES EM ESTRATÉGIA DE OPERAÇÕES EM SERVIÇO: UM ESTUDO DAS EMPRESAS DE PROJETOS A CITATION AND CO-CITATION ANALYSIS IN SERVICES OPERATIONS STRATEGY: A STUDY IN PROJECT BASED ENTERPRISES Juliano Munik1; Edson Pinheiro de Lima2; Sérgio Eduardo Gouvêa da…