Bussiness Process Management

tratamentos diferenciados. Palavras chave: Prestação de serviço, humano, diferenciado. ABSTRACT The provision of service, regardless of business segment , involves several variables , starting with the human element , through the process , involving the structures of care and , often , the structures of their own service operation . Almost all service delivery depends on the human . Therefore , this element is of fundamental importance to the business , but often very…

de análise de sistemas. REFERÊNCIAS BIBLIOGRÁFICAS BERTALANFFY, L. von. Teoria geral dos sistemas. São Paulo: Vozes, 1975. CHECKLAND. P.B. Soft systems methodology: a 30-year retrospective. New York: John Wiley & Sons, 1999. DRUCKER, P. Management. London: Heinemann, 1974. FISHER, G.H. Cost considerations in systems analysis. New York: Elsevier, 1971. GIGCH, J.P. van. Teoria general de sistemas. Buenos Aires: Trillas, 1995. GOLDSMITH, M.; MACKAY, A. (Ed.). The science of…

de pensamento vieram a agregar ou desafiar o modelo porteriano, como por exemplo, a Teoria dos Recursos. Porter, durante muito tempo, rebateu estas críticas firmemente, mas em 1996, acaba por assumilas de modo implícito em um artigo na Havard Bussiness Review (PORTER,1996). Este estudo procura colaborar com a discussão no campo da estratégia que se dá ao redor do modelo porteriano. Afinal de acordo com a projeção que o autor obteve no campo, discutir as idéias de Michael Porter…

partial fulfillment of the requirements for the degree of Doctor of Science (D.Sc.). APPLICATION OF THE ACTIVITY BASED MANAGEMENT TO URBAN DISTRIBUTION BEVERAGE Gunnar Rauert Pereira February / 2008 Advisor: Hostilio Xavier Ratton Neto Program: Transportation Engineering The present research offers a contribution for the analysis of the application of the Activity Based Management in the urban distribution of beverages. The approach maid highlighted two characteristic aspects…

improvement of information flows using the principles of lean thinking and solutions from business process reengineering (BPR). The method was created using characteristics encountered on two existing Lean Office methodologies, and with the solutions presented by business reengineering. Those characteristics were identified, sorted and adapted to be used in the method based on a change management model. The proposed method was implemented in an information flow of a company in the…

intuition, commitment, experience and formal/informal relationship with internal and external clients. The same way it was developed management tools adequated to the context of the industrial era, new tools and processes are being developed to support the peculiarities of the assets of the knowledge society. In this sense, the present research work aimed, at the management dimension, to use the critical factors of success as a tool to formulate strategies to minimize the evasion…

Plantio. Cana-de-açúcar. ABSTRACT The objective of this work is to elaborate a productivity measurement system of sugarcane planting process. To accomplish it, the productivity measurement structure was chosen from Muscat and Fleury Methodology (1992) and its elaboration was based on Muscat Methodology (1987). For Brenco´s sugarcane planting process it was developed a tool using MS Excel with 1.552 productivities measures, which two of them are global productivity measure and…

para pesquisas futuras. vii Abstract of Thesis presented to COPPE/UFRJ as a partial fulfillment of the requirements for the degree of Doctor of Science (D. Sc.) PERFORMANCE ASSESSMENT OF UNIVERSITY IN BRAZIL: A SELFAPPRAISAL INSTRUMENT OF MANAGEMENT AND TEACHING SYSTEMS. Adriane Monteiro Cavalieri Barbosa June/2001 Advisors: Teresia Diana Lewe van Aduard de Macedo-Soares Marcos do Couto Bezerra Cavalcanti Department: Industrial Engineering Society and the Government are…

Accounting. LISTA DE SIGLAS BI – Business intelligence CAGED - Cadastro Geral de Empregados e Desempregados CNPJ- Cadastro Nacional de Pessoa Jurídica CPF - Cadastro de Pessoas Físicas CRM - Customer Relationship Management COFINS – Contribuição para o Financiamento da Seguridade Social DIRF - Declaração do Imposto Retido na Fonte DIPJ - Declaração de Informações Econômico-fiscais da Pessoa Jurídica e -CAC – Centro Virtual de…

gestão organizacional, sugerindo outros indicadores que podem ser levados em conta na avaliação, para contrastar uma perspectiva essencialmente financeira. O BSC é uma metodologia desenvolvida em 1992, por Kaplan e Norton, professores da Harvard Bussiness School. Esta metodologia, a fim de controlar as possíveis razões para a não concretização dos objetivos estratégicos de uma organização, prevê quatro perspectivas para a avaliação do desempenho de uma organização: financeira,…