Issues-concerning-adoption-of-bm-it-invests-norwegian municipalities

Disponível somente no TrabalhosFeitos
  • Páginas : 21 (5032 palavras )
  • Download(s) : 0
  • Publicado : 14 de março de 2012
Ler documento completo
Amostra do texto
Issues Concerning Adoption of Benefits Management of IT Investments in Norwegian Municipalities.
Tero Päivärinta, Willy Dertz, Leif S. Flak
Agder University College, Dept. of Information Systems, Kristiansand, Norway,,
Abstract. Public spending on IT (information technology) and related organizational change forms a major market domainin the IT field. However, the public sector organizations often fail to realize the potential value of such investments. This paper suggests a research agenda to provide government, especially municipalities, with the arguments for how active benefits management can result in improved value of eGovernment projects. Also, the paper outlines a research in progress for selecting and developingmethodologies and practices for benefits management related to eGovernment. A Delphi study on adoption issues for benefits management of IT in municipalities is outlined and the first phase with initial results is presented. Altogether the list of 46 issues was identified by the expert panel which volunteered to participate in the study. The study has potential to contribute to the discussion of ITbenefits management in general and for method elaboration in particular.

The public sector meets great challenges, as well as lucrative opportunities, of modernizing governmental services and operations for the digital era. New digital services require significant investments in information technology and, moreover, organizational development to realize benefits from the ITinvestments. In Norway, the government and municipalities will continue to use in the years to come billions of Norwegian crowns of taxpayers’ money to realize new digital


Tero Päivärinta, Willy Dertz, Leif S. Flak

services and infrastructure (eKommune 2009, 2005). However, the issue of benefits realization represents a challenge to overcome by organs such as the “Kommunenes Sentralforbund” and“Moderniseringsdepartementet (recently renamed Fornyingsdepartementet”) (eNorge 2009, 2005). Kommunenes Sentralforbundet (KS), a central organ for municipalities, has set a goal that in 2008 every municipality should document that IT projects have resulted in better services, more effective operations and resource savings (eKommune 2009, 2005). For this purpose, KS has started actions to developmethods and tools for goal-oriented benefits realization to be adopted by the municipalities. That is, the Norwegian government has launched actions to define practices of benefits management (Ward & Daniel, 2006) for the municipalities to follow. Benefits management is “(t)he process of organizing and managing such that the potential benefits arising from the use of IS[information systems]/IT areactually realized” (Ward & Daniel, 2006, p. 36). The concept of benefits management highlights that in addition to investment justification and evaluation per se, it is necessary to establish an explicit process for ensuring that IS development initiatives really deliver the benefits intended (Ward et al., 1996). Frameworks for benefits management have been suggested (Al-Tameem & Wheeler, 2000;Kohli & Devaraj, 2004; Ward & Daniel, 2006). For example, the “Cranfield Process model” of benefits management comprises five stages: identify and structure benefits, plan benefits realization, execute benefits plan, review and evaluate results, and establish potential for further benefits (Ward et al, 1996; Ward & Daniel, 2006). For each of the stages, more detailed procedures and techniques aresuggested and illustrated in light of selected case studies (Ward & Daniel, 2006). Despite of a number of examples from benefits management resulting in systematic development of methods and tools for the field (Ward & Daniel, 2006) research in general shows that methodologies covering the full process of benefits management are not extremely spread among organizations (Lin & Pervan, 2003;...
tracking img