Mu=yster

Mystery shopper call script

Greeting:

Welcome to Moevenpick Nile cruisers Reservation office ---------, How may I help you

May I have your name please. [First & last name………………………….. (Spilling & use his name 3 times at least)

Greeting of the day (good morning, good afternoon, good evening& mentioned the name)

Information about the boats

I would like to introduce Moevenpick Nile cruisers to your good self in brief

We have 5 boats … as follows:

Moevenpick Radamis I:

5 star standard & last renovation Sept. 2008, 65 cabins including 4 suits, sailing from Luxor each Monday for 4 nights & sailing from Aswan each Friday for 3 nights.

Moevenpick Radamis II:

5 star Superior & last renovation Sept. 2006, 75 cabins including 6 suits, sailing from Luxor each Tuesday for 4 nights & sailing from Aswan each Saturday for 3 nights.

Moevenpick Royal Lotus:

5 star deluxe , was build in 2005 & last renovation June 2008, 62 cabins including 2 suits, sailing from Aswan each Tuesday for 4 nights & sailing from Luxor each Saturday for 3 nights.

Moevenpick Royal Lily:

5 star deluxe & was build in 2007 , 60 cabins including 4 suits, sailing from Aswan each Wednesday for 3 nights & sailing from Luxor each Saturday for 4 nights.

Moevenpick Prince Abbas Lake Nasser cruise:

5 star deluxe & last renovation June 2008, 65 cabins including 18 Junior Suites & 4 Royal suits, sailing from Aswan each Monday for 4 nights & sailing from Abu-Simbel each Friday for 3 night..

Which boat and date will be applicable for you Sir?

Let me draw your attention for our benefits on board of ……….

Presents Benefit Statements:

Benefits for Radamis I & II:

• We have in every cabins `` electronic safety deposit box`` that way you can put your personal valuables in your cabins near to your hand instead of the reception desk. • The hotel ship provides continental breakfast till lunch time free of charge that way you can get your breakfast any time if you skip the