Satisfação no trabalho e produtividade

Psychological Bulletin 2001, Vol. 127. No. 3. 376-407

Copyright 2(X)1 by the American Psychological Association, Inc. (XB3-2909/01/S5.00 DOI: I0.1037//0033-2909.I27.3.376

The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review
Timothy A. Judge
University of Iowa

Carl J. Thoresen
Tulane University

Joyce E. Bono
University of Iowa

Gregory K. Patton
University of North Dakota

A qualitative and quantitative review of the relationship between job satisfaction and job performance is provided. The qualitative review is organized around 7 models that characterize past research on the relationship between job satisfaction and job performance. Although some models have received more support than have others, research has not provided conclusive confirmation or disconfirmation of any model, partly because of a lack of assimilation and integration in the literature. Research devoted to testing these models waned following 2 meta-analyses of the job satisfaction-job performance relationship. Because of limitations in these prior analyses and the misinterpretation of their findings, a new meta-analysis was conducted on 312 samples with a combined N of 54.417. The mean true correlation between overall job satisfaction and job performance was estimated to be .30. In light of these results and the qualitative review, an agenda for future research on the satisfaction-performance relationship is provided.

The study of the relationship between job satisfaction and job performance is one of the most venerable research traditions in industrial-organizational psychology. This relationship has been described as the "Holy Grail" of industrial psychologists (Landy, 1989). Indeed, interest in the link between workplace attitudes and productivity goes back at least as far as the Hawthorne studies (Roethlisberger & Dickson, 1939), and the topic continues to be written about to this day. Although the area has not lacked for qualitative