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AVAILABILITY MEASUREMENTSESSION NMS-2201
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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Agenda
• Introduction • Availability Measurement Methodologies
Trouble Ticketing Device Reachability: ICMP (Ping), SA Agent, COOL SNMP: Uptime, Ping-MIB, COOL, EEM, SA Agent Application
• Developing an Availability ‘Culture’
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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© 2004 Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Associated Sessions
• NMS-1N01: Intro to Network Management • NMS-1N02: Intro to SNMP and MIBs • NMS-1N04: Intro to Service Assurance Agent • NMS-1N41: Introduction to Performance Management • NMS-2042: Performance Measurement with Cisco IOS® • ACC-2010: Deploying Mobility in HA Wireless LANs • NMS-2202: How Cisco Achieved HA in Its LAN • RST-2514: HA in Campus Network Deployments • NMS-4043: Advanced Service Assurance Agent • RST-4312: High Availability in Routing
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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INTRODUCTION WHY MEASURE AVAILABILITY?
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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© 2004 Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Why Measure Availability?
1. Baseline the network 2. Identify areas for network improvement 3. Measure the impact of improvement projects
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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Why Should We Care About Network Availability?
• Where are we now? (baseline) • Where are we going? (business objectives) • How best do we get from where we are not to where we are going? (improvements) • “What if, we can’t get there from here?”
NMS-2201 9627_05_2004_c2
© 2004 Cisco Systems, Inc. All rights reserved.
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© 2004 Cisco Systems, Inc. All rights reserved. Printed in USA. Presentation_ID.scr
Why Should We Care About Network Availability?