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A Forrester Total Economic Impact™ Study Prepared For MicrosoftThe Total Economic Impact Of Microsoft Office 365
Enterprise Customers
Project Director: Jonathan Lipsitz June 2011
Forrester Consulting
The Total Economic Impact Of Microsoft Office 365 – Enterprise Customers
TABLE OF CONTENTS
Executive Summary................................................................................................................................................................ 2 Factors Affecting Benefits And Costs .......................................................................................................................... 6 Disclosures ........................................................................................................................................................................ 7 TEI Framework And Methodology .................................................................................................................................... 8 Analysis..................................................................................................................................................................................... 9 Interview Highlights........................................................................................................................................................ 9 Costs................................................................................................................................................................................. 12 Benefits ............................................................................................................................................................................ 19 Flexibility......................................................................................................................................................................... 31 Risk