Teste

SERVICE LEVEL AGREEMENT

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Service Level Agreement

© Pink Elephant Inc. To be used under licence only ([e-mail]).
For more information on this template and how it should be used please see the following document: ‘Defining IT Success through the
Service Catalog’ ISBN: 978 90 77212 967
Whilst care has been taken to ensure that the original template is accurate and complete, the publisher, author and distributor can accept no responsibility for any errors or omissions or for changes to the details given: for example any bespoking of the templates by individuals or organizations. These templates are not intended as a substitute for project specific legal advice which should always be sought where required.

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DEFINING SUCCESS THROUGH THE IT SERVICE CATALOG!

Service Level Management
National ABC Company
Service Level Agreement
Customer: Finance Department
Provider: Information Systems Department

Agreement Period: dd/mm/yy to dd/mm/yy
Review Date: dd/mm/yy

Signed by:

_____________________________________________
(Customer)

Signed by:

_____________________________________________
(Provider)

Version
Date
Location :
Author

:
:
:

SERVICE LEVEL AGREEMENT

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REVISION CONTROL
Title:

Current Version:
Publication Date:
Authors:
Contributors:
Approved by:

Document Review:
To ensure that the achieves its stated objectives, this document will be reviewed according to the
Document Control Process. Ownership of the document belongs to the . Any enhancements will be communicated to all interested parties.
Version Control Notice:
This document is a controlled issue that supersedes all previous issues. Please discard any previous copy of this document dated prior to the version and publication date noted above.
Date

Version
0.01

Name of Person Making Change

Description of Changes
Initial document

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DEFINING SUCCESS THROUGH THE IT SERVICE CATALOG!

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