Liderança

Páginas: 357 (89048 palavras) Publicado: 7 de janeiro de 2011
2ND EDITION

ARMSTRONG’S HANDBOOK

OF MANAGEMENT AND LEADERSHIP

A guide to managing for results

Michael Armstrong

i

ARMSTRONG’S HANDBOOK
OF MANAGEMENT AND LEADERSHIP

ii

This page is intentionally left blank

iii

ARMSTRONG’S HANDBOOK
OF MANAGEMENT AND LEADERSHIP
2ND EDITION

A guide to managing for results

Michael Armstrong

London and Philadelphia

ivPublisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publicationcan be accepted by the editor, the publisher or the author. First published in Great Britain and the United States in 2005 by Kogan Page Limited Second edition 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in anyform or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: 120 Pentonville Road London N1 9JN United Kingdom www.koganpage.com © Michael Armstrong and TinaStephens, 2005 © Michael Armstrong, 2009 The right of Michael Armstrong to be identified as the author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. ISBN 978 0 7494 5417 3 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Armstrong,Michael, 1928– Armstrong’s handbook of management and leadership : a guide to managing for results / Michael Armstrong. p. cm. Rev. ed. of: A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens. 2005. Includes index. ISBN 978-0-7494-5417-3 1. Management--Handbooks, manuals, etc. 2. Leadership--Handbooks, manuals, etc. I. Armstrong, Michael,1928- Handbook of management and leadership. II. Title. HD38.15.A76 2009 658.4’092--dc22 2009008237 Typeset by Saxon Graphics Ltd, Derby Printed and bound in India by Replika Press Pvt Ltd 525 South 4th Street, #241 Philadelphia PA 19147 USA

v

Contents

Preface to the Second Edition Part I 1. The Practice of Management The Processes of Management and Leadership Management LeadershipManagement and leadership compared Influences on management The Role of the Manager What is a manager? What do managers do? How do managers do it? What is an effective manager? What do line/middle managers contribute? The Role of the Leader What is a leader? Types of leaders What do leaders do? How do leaders do it? What makes a good leader? What is the significance of followers?

xi 1 3 3 4 7 10 15 1517 20 25 27 31 31 32 33 34 36 39

2.

3.

vi

Contents

Part II 4.

Approaches to Management Managing for Results Planning Setting objectives and targets Organizing Making things happen Managing Strategically Strategy Strategic management Developing a shared vision Developing strategic plans Strategic capability Managing for Performance High-performance culture High-performance worksystems Managing individual performance Managing team performance Managing the Business On being business like Preparing a business plan Making a business case Financial budgeting and control Cost–benefit analysis Management Skills Communicating Report writing Making presentations Motivating Coaching Decision-making Delegating Facilitating

41 43 44 45 49 49 54 54 55 56 57 58 60 60 62 66 68 71 72...
Ler documento completo

Por favor, assinar para o acesso.

Estes textos também podem ser interessantes

  • Liderança
  • Liderança
  • Liderança
  • Liderança
  • Liderança
  • Liderança
  • Liderança
  • A liderança

Seja um membro do Trabalhos Feitos

CADASTRE-SE AGORA!