Inglês advanced

Hold for one minute, please. lesson description
You will sharpen your telephone skills by practicing new verbs and actions, vocabulary, and key phrases that will aid you in a professional setting. The bonus section on “Phone Interactions” will demystify the structure of phone conversations in English to make you feel more confident on the phone, both at work and in your daily life.

objectives
• Familiarize yourself with correct telephone conversation structures • Apply pausing technique to conversations • Employ common phone phrases

Lesson ID: #0418

page 1

Photo: flickr.com/photos/philliecasablanca

vocabulary
• answering machine • area code • bad/poor connection • busy signal • call • calling card • call display • call waiting • cell phone • collect call • dial tone • extension number • fax tone • long distance • local call • message • operator • out of area • pay phone • phone number • pound (#) • prefix • ring • roaming • star/asterisk (*) • voicemail • wrong number

actions
• • • • • • • • • • • • • to answer to ask to be available to be busy to be put on hold to call to call back to connect to dial to disconnect to enter to get cut off to get in touch with • to hang up • to hear • to hold • to leave a message • to listen • to make a reservation • to pick up • to respond • to ring • to speak • to stay on the line • to take a message • to talk • to transfer

key phrases
• • • • • • How may I help you? I’m sorry, you have the wrong number. May I take a message, please? My cell phone doesn’t have call waiting. Thank you for waiting… The call was dropped/disconnected/ cut off. • Your voicemail was full!

Lesson ID: #0418

page 2

your turn
Fill in the blanks with the best word or phrase from the vocabulary, actions, and key phrases learned in this lesson. 1. I have to buy a ____________ so I can call my grandmother in Peru. 2. David got pulled over for talking on his ________ while driving. 3. Matt tried calling the girl he met at