Ingles

Change
The Inevitability of change
Changeability
1. a) He teaches at London Business School. | b) i) Organisational behaviour. | ii) Change in organisations. |

2. a) T | b) F | c) F | d) F | e) T | f) F | g) T | h) F |

3. a) | b) | c) | d) | e) | f) | g) | logical | Simple recipe | Step-by-step approach | One single way | Basic principles | Internal organisation | environment |

4. ADJECTIVE | NOUN | adaptable | adaptability | changeable | changeability | flexible | flexibility | organisational | organisation | ready | readiness | capable | capability |

5. changeability | Readiness to change |

6. Company | President | Problems | Change | Results | Mc Donald's (Europe) | Denis Hennequin | Declining sales and market share | Mc Donalds: restaurants were redesigned to make them more appealing and food began to be sourced locally | Market share and profits rose | Dell | Not given | Competitors beginning to catch up with its original low-price model | Dell: market research was carried out | Information analysed with a view to spotting emerging and future customer needs |

7. Pharmaceutical |

8. 1. D | 2. B | 3. C | 4. A |

Managing change successfully
Law firms get into shape
1.
a) F | b) T | c) F | d) F | e) T | f) F | g) T |

2. 1 - C | 2 - E | 3 - A | 4 - B | 5 - F | 6 - D |

3. a) Introduce | b) Accommodate | c) Expand | d) Support | e) Respond to | f) Implement |

4. a) professionalised | b) systematic | c) traditional | d) ambitious | e) vast | f) long-term | g) phenomenal | h) leading |

5. Because they had lots of energy and ideas, but no realistic plan for putting the ideas into practice. |

6. A | C | D |

7. B