fREEDOM

Revista de Gestão da Tecnologia e Sistemas de Informação
Journal of Information Systems and Technology Management
Vol. 3, No. 3, 2007, p. 315-330
ISSN online: 1807-1775

IMPLANTAÇÃO DE SISTEMAS ERP: TECNOLOGIA E
PESSOAS NA IMPLANTAÇÃO DO SAP R/3
IMPLEMENTATION OF ERP SYSTEMS: TECNOLOGY AND PEOPLE IN SAP R/3
IMPLEMENTATION
Renata Gomes de Jesus
Marilene Olivier Ferreira de Oliveira
Universidade Federal do Espírito Santo (UFES), Brasil

ABSTRACT
The objective of this study is to verify if there are influences on subjective aspects of the organizational actors involved in an ERP system implementation. With this purpose, a case study in a food company located in Vila Velha, Espírito Santo was carried out.
The implementation of the SAP R/3 ERP system was initiated in 1999. The data was collected by documentary research and 19 semi-structured interviews. The theoretical discussion analyzes the implementation of the ERP systems under the perspective of the system concept, considering the technological change not only under the perspective of the technology, but also of the organizational structure and people. The conclusion proved that, in the case studied, there was a significant influence of the individuals in the result of the implementation.
Keywords: Information
Organizational Change.

Technology.

ERP

Systems.

Subjectivity.

Behavior.

RESUMO
O objetivo deste estudo é o de verificar se há influências de aspectos subjetivos dos atores organizacionais envolvidos em uma implantação de sistema ERP. Para isso, foi executado um estudo de caso em uma empresa alimentícia do Espírito Santo, onde se iniciou a implantação do sistema SAP R/3, no ano de 1999. Os dados foram coletados por meio de pesquisa documental e de 19 entrevistas semi-estruturadas. A discussão
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Recebido em/Manuscript first received: 14/01/2006 Aprovado em/Manuscript accepted: