Business activity monitoring based on action-ready dashboards and response loop

Business Activity Monitoring Based on Action-Ready Dashboards And Response Loop
Sinan Sen
Research Center for Information Technology - FZI, Karlsruhe, Germany [e-mail]

Abstract. Nowadays up-to date and meaningful information about business processes and business activites are foundations of a successfull and flexible business. The quicker critical situations are recognized or predicted and solved the less the negative consequences occur for the enterprises. The idea of real-time information provided for decision support has existed for several decades. Considering those solutions is more likely to show that they are restricted to propriatery domains. In recent years Business Activity Monitoring (BAM) has emerged in order to provide real-time information accross business processes and to support business’ users decision. However in our opinion existing state-of-the-art BAM solutions have not come up to these expectations yet.

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Introduction

Businesses are looking constantly for ways to increase flexibility and respond more rapidly to changing markets. By using business process management many organizations have already improved greatly their operation efficiency. However, recently businesses have been confronted with the problem that the information flow within their processes have grown enourmously day-to-day. In order to become more responsive within this fast-moving environment they must accelerate the analysis and decision-making in a real-time manner. These requirements caused new concepts relatively like BAM to hold sway. The Term BAM has been defined as the concept of providing real-time access to critical business performance indicators to improve the speed and efficiency of business operations [1]. The objective behind BAM is to detect events, filter them and trigger business process management solutions in order to create the capability of reacting instantly. The near real-time monitoring of operational processes is generally accepted as the