Mu=yster

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  • Publicado : 11 de dezembro de 2012
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Mystery shopper call script

Greeting:


Welcome to Moevenpick Nile cruisers Reservation office ---------, How may I help you

May I have your name please. [First & last name…………………………..
(Spilling & use his name 3 times at least)

Greeting of the day (good morning, good afternoon, good evening& mentioned the name)

Information about the boats

I would like to introduce Moevenpick Nile cruisersto your good self in brief

We have 5 boats … as follows:

Moevenpick Radamis I:

5 star standard & last renovation Sept. 2008, 65 cabins including 4 suits, sailing from Luxor each Monday for 4 nights & sailing from Aswan each Friday for 3 nights.

Moevenpick Radamis II:

5 star Superior & last renovation Sept. 2006, 75 cabins including 6 suits, sailing from Luxor each Tuesday for 4 nights &sailing from Aswan each Saturday for 3 nights.

Moevenpick Royal Lotus:

5 star deluxe , was build in 2005 & last renovation June 2008, 62 cabins including 2 suits, sailing from Aswan each Tuesday for 4 nights & sailing from Luxor each Saturday for 3 nights.

Moevenpick Royal Lily:

5 star deluxe & was build in 2007 , 60 cabins including 4 suits, sailing from Aswan each Wednesday for 3 nights &sailing from Luxor each Saturday for 4 nights.

Moevenpick Prince Abbas Lake Nasser cruise:

5 star deluxe & last renovation June 2008, 65 cabins including 18 Junior Suites & 4 Royal suits, sailing from Aswan each Monday for 4 nights & sailing from Abu-Simbel each Friday for 3 night..





Which boat and date will be applicable for you Sir?

Let me draw your attention for our benefits on board of ……….Presents Benefit Statements:

Benefits for Radamis I & II:

• We have in every cabins `` electronic safety deposit box`` that way you can put your personal valuables in your cabins near to your hand instead of the reception desk.
• The hotel ship provides continental breakfast till lunch time free of charge that way you can get your breakfast any time if you skip theofficial time.
• The hotel ship provide the service of meet & assist free transportations from & to the airport that way you can go to the hotel from the airport visa versa free of charge.
• The hotel ship provides computer (laptop) free of charge, that way you can work on the computer, download your photos from the camera, and put on the CD free of charge.
• We have library on board &provides the service of books borrow, this way it makes you able to enjoy reading in your cabin instead of the reading corner in public area.
• The hotel ship provides the service of internet wireless connection [12 USD. Per hour] that way you can follow up your business.



Benefits for Royal Lotus, Lily & Prince Abbas:

• We have in every cabins `` electronic safety deposit box`` thatway you can put your personal valuables in your cabins near to your hand instead of the reception desk.
• The hotel ship provides the service of internet wireless connection (12 USD. Per hour) that way you can follow up your business.
• The hotel ship provides tea & coffee tray with mineral water at your room free of charge that way you can make your coffee at your roomanytime without call room service.
• The hotel ship provides continental breakfast till lunch time free of charge that way you can get your breakfast any time if you skip the official time.
• The hotel ship has a Jacuzzi on sundeck that way you can enjoy sailing with more relaxation without any additional fees.
• The hotel ship suite space as two rooms as two rooms with sofa bed so itis big enough and make it very suitable for families.
• In our suites there is a large desk so you can see each details at your business documents ( big enough to check your business documents)
• All suites equipped with DVD player so you can enjoy you DVD or you can take some from the reception DVDs
• We have sailing camera 24 hour so you can enjoy sailing from your room with...
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