Turnover and retention

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Turnover and retention:

Literature review prepared by David Loquercio for People in Aid January 2006

Literature review on turnover and retention

Alphabetical index of reviewed books and articles
• ADAMSKY Howard, (2005), “6 ways recruiters can support building a better organization: Initiatives to focus on in the coming year”, www.erexchange.com • AGENDA CONSULTING, (2005),“PeopleCount Voluntary Sector, Benchmarks for Human Resources in the UK Voluntary and Community Sector” • ARTHUR Diane, (2001), “The employee recruitment and retention handbook”, Amacom Books, New York • BREUER L. Nancy, (2000), “Even in high turnover industries, not everyone’s a quitter”, www.workforce.com/archive/feature/22/24/42/index.php • CIPD, (2004), “Managing the psychological contract”,www.cipd.co.uk/subjects/empreltns/psycntrct/psycontr.htm?IsSrchRes=1 • CIPD, (2005a), “Recruitment, retention and turnover 2005”, www.cipd.co.uk/subjects/recruitmen/general/recruitretnt.htm?IsSrchRes=1 • CIPD, (2005b), “Employee turnover and retention”, http://www.cipd.co.uk/subjects/hrpract/turnover/empturnretent.htm?IsSrchRes=1 • CIPD, (2005c), “Managing knowledge workers”,www.cipd.co.uk/subjects/corpstrtgy/knowman/managknowlworkers.htm?IsSrchRes=1 • DELOITTE, (2004), “It’s 2008: Do you know where your talent is? Why acquisition and retention strategies don’t work”, www.deloitte.com/dtt/cda/doc/content/US_TalentMgmtPOV_2.11.05.pdf • EMERGENCY PERSONNEL NETWORK (EPN), (2005), “Emergency Personnel Network Seventh Seminar (EPN 7) – Management development for emergencies: final report,”,www.redr.org/redr/support/practice/epn/netherlands/EPN%207%20Final%20Report.doc • GRAY Alastair, PHILIPS V.L. and NORMAND Charles, (1996), “The costs of nursing turnover: evidence from the British National Health Service”, Health policy 38, pp. 117-128 • HANSEN Fay, (2005), “The turnover myth”, www.workforce.com/archive/feature/24/06/37/index.php • HENRY James, (2004), “Comprendre les ressources humaines dans lesecteur humanitaire, les informations de base pour rehausser la qualité de la gestion“, (Manuel 1), People in Aid, www.peopleinaid.org • HENRY James, (2004), “ Rehausser la qualité de la gestion des ressources humaines dans le secteur humanitaire: un guide pratique “ (Manuel 2), People in Aid, www.peopleinaid.org

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Literature review on turnover and retention

• HINKIN Timothy,TRACEY Bruce, (2000), “The cost of turnover: putting a price on the learning curve”, Cornell hotel and restaurant administration quarterly, Vol 41(3), pp. 14-21 • LOQUERCIO David, (2005), “Staff turnover: how it affects humanitarian aid agencies, what can be done about it” unpublished MSc dissertation, University of Manchester • Mercer Human resources consulting, (2004), “Communication: the key toretaining your workforce”, www.mercerhr.com • MUKASA Sarah, (1999), “Are expatriate staff necessary in international development NGOs?”, A case study of an international NGO in Uganda”, CVO international Working paper 4 • Penna Plc, (2003), “Itchy feet, a research on employee loyalty”, www.e-penna.com • PEOPLE IN AID, (2003), “Code of good practice in the management and support of aid personnel“,www.peopleinaid.org/download/Code%20of%20Good%20Practice.pdf • PERSONNELTODAY.COM, (2003), “Turning the corner on staff turnover”, www.personneltoday.com/Articles/2003/10/21/20979/Turning+the+corner+on+staff+turnov er.htm • PRICE WATERHOUSE COOPERS, (2005), “International assignments : Global policy and practice, Key trends 2005”, www.pwcglobal.com • RAIKES Lucille and VERNIER Jean-François, (2004),“Rewarding and retaining key talent: are you ready for the recovery?”, www.towersperrin.com • REDFORD Kirstie, (2005), “Trends: job hopping”, www.personneltoday.com/Articles/2005/12/06/32883/Trends+job-hopping.htm • RICHARDSON Frances, (2005), “How can international Non-Governmental Organisations’ Resourcing and Reward models support wider humanitarian impact?”, unpublished report, Oxfam GB •...
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