Teste

Disponível somente no TrabalhosFeitos
  • Páginas : 79 (19569 palavras )
  • Download(s) : 0
  • Publicado : 24 de abril de 2011
Ler documento completo
Amostra do texto
guide to Your step-by-step

gement ntact center mana profitable co

t Centers Contac

d Edition Avaya Limited 2n

A Reference

Manage the customer experience with maximum efficiency
®

Rest of Us!
FREE eTips at dummies.com®

for the

Réal Bergevin
CEO, The NuComm Corporation

Allen Wyatt

IT'S A NEW ERA IN INTELLIGENT COMMUNICATIONS.
Deliver more effective customercontact with intelligent communications solutions from Avaya—advanced IP-enabled business communications applications that enable you to interact, share information, and work together in real time—anytime, anywhere, from any device. These applications allow you to connect your business to your customers; connect customer service personnel to internal customer databases; access expert resources withinyour enterprise; and provide status on process outcomes in other enterprise applications—increasing productivity while lowering costs.

SPEED TRANSACTION TIMES. CLOSE DEALS FASTER. MAKE CUSTOMERS HAPPIER. WITH THE AVAYA CUSTOMER INTERACTION SUITE.
This award-winning technology—a comprehensive integrated contact center software suite—is so effective because it is • Fully IP-based, supporting ahighly distributed architecture that can enable you to consolidate and extend your contact center applications • Highly available, scalable, and secure • Built on open standards to integrate with other business applications It’s all part of Avaya’s unique approach of embedding communications into the core of business, helping make people more effective, processes more intelligent, and customers moresatisfied. Partner with a global leader in contact centers and turn your contact center into a strategic asset for growth.

LEARN MORE ABOUT AVAYA CONTACT CENTER SOLUTIONS AT WWW.AVAYA.COM

Contact Centers
FOR

DUMmIES
AVAYA LIMITED



2ND

EDITION

by Réal Bergevin and Allen Wyatt

Contact Centers For Dummies® Avaya Limited 2nd Edition ,
Published by Wiley Publishing, Inc.111 River Street Hoboken, NJ 07030-5774 Copyright © 2008 by Wiley Publishing, Inc., Indianapolis, Indiana Published by Wiley Publishing, Inc., Indianapolis, Indiana No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Requests to the Publisher for permission should be addressed to the Legal Department, Wiley Publishing, Inc., 10475 Crosspoint Blvd., Indianapolis, IN 46256, (317) 572-3447, fax (317) 572-4355, or online at www.wiley.com/go/permissions. Trademarks: Wiley, the Wiley Publishing logo, For Dummies, theDummies Man logo, A Reference for the Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates in the United States and other countries, and may not be used without written permission. All other trademarks are the property of their respective owners. WileyPublishing, Inc., is not associated with any product or vendor mentioned in this book. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BECREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE...
tracking img