Six sigma

Disponível somente no TrabalhosFeitos
  • Páginas : 23 (5503 palavras )
  • Download(s) : 0
  • Publicado : 12 de agosto de 2012
Ler documento completo
Amostra do texto
VIII Simpósio Brasileiro de Qualidade de Software

0LQL'0$,& 8PD $ERUGDJHP SDUD $QiOLVH H 5HVROXomR GH &DXVDV HP 3URMHWRV GH 'HVHQYROYLPHQWR GH 6RIWZDUH
&DUOD ,ODQH 0 %H]HUUD &LUR &DUQHLUR &RHOKR  )FD 0iUFLD * 6 *RQoDOYHV &DUOR *LRYDQR 6 3LUHV  *DEULHOD 7HOOHV $GULDQR %HVVD $OEXTXHUTXH 0HVWUDGR HP ,QIRUPiWLFD $SOLFDGD 8QLYHUVLGDGH GH )RUWDOH]D $Y :DVKLQJWRQ 6RDUHV   )RUWDOH]D ± &( %UDVLO
 

,QVWLWXWR $WOkQWLFR 5XD &KLFR /HPRV    )RUWDOH]D ± &( %UDVLO

^FDUODLODQH FJLRYDQR JDEL`#DWODQWLFRFRPEU FFRHOKR#JPDLOFRP PDUFLD#KRWPDLOFRP DGULDQRED#WHUUDFRPEU

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¶V '0$,& PHWKRGRORJ\ DQG WKH &DXVDO $QDO\VLV DQG 5HVROXWLRQ SURFHVV DUHD IURP &00, 5HVXPR 2 WUDWDPHQWR GRV SUREOHPDV H GHIHLWRV HQFRQWUDGRV QRV SURMHWRV GH VRIWZDUH DLQGD p GHILFLHQWH QD PDLRULD GDV RUJDQL]Do}HV $V DQiOLVHV HP JHUDO QmR IRFDP VXILFLHQWHPHQWH QR SUREOHPD H VXDV SRVVtYHLV RULJHQV OHYDQGR D WRPDGDV GHFLV}HV HUUDGDV TXH DFDEDPSRU QmR UHVROYHU R SUREOHPD 7DPEpP p GLItFLO D LPSOHPHQWDomR GH XP SURFHVVR GH $QiOLVH H 5HVROXomR GH &DXVDV &$5 HP SURMHWRV FRQIRUPH SUHVFULWR SHOR QtYHO  GR &00, GHYLGR DRV UHFXUVRV OLPLWDGRV FRP RV TXDLV RV PHVPRV WrP TXH WUDEDOKDU (VWH WUDEDOKR SURS}H R 0LQL'0$,& XPD DERUGDJHP SDUD DQiOLVH H UHVROXomR GH FDXVDV GH GHIHLWRV H SUREOHPDV HP SURMHWRV GH GHVHQYROYLPHQWR GH VRIWZDUH FRP EDVHQD PHWRGRORJLD '0$,& GR 6L[ 6LJPD H QD iUHD GH SURFHVVR GH &$5 GR &00,

 ,QWURGXomR
$ EXVFD LQFHVVDQWH SRU SURGXWRV H VHUYLoRV FDGD YH] PHOKRUHV OHYD PXLWDV RUJDQL]Do}HV D SHVTXLVDU H LPSODQWDU YiULDV WpFQLFDV IHUUDPHQWDV H QRUPDV FDSD]HV GH DODYDQFDU D TXDOLGDGH GH VHXV SURGXWRV 'HQWUR GR FRQWH[WR GD EXVFD SRU H[FHOrQFLD VXUJH FRPR VROXomR SDUD GLPLQXLU FXVWR H PHOKRUDU D TXDOLGDGH DLPSOHPHQWDomR GH LQLFLDWLYDV WDLV FRPR R &00,  H R 6L[ 6LJPD >7D\QWRU @ 8P GRV DVSHFWRV IXQGDPHQWDLV GD PHOKRULD GD TXDOLGDGH p D DQiOLVH H UHVROXomR GH SUREOHPDV 3DUD LVVR SRGH VHU XWLOL]DGR XP PpWRGR IRUPDO GH UHVROXomR GH SUREOHPDV TXH SRGH WUD]HU LQ~PHURV EHQHItFLRV WDLV FRPR >%DQDV 4XDOLGDGH @ x x (YLWDU TXH RV VROXFLRQDGRUHV GH SUREOHPDV SDVVHP GLUHWR SDUD D FRQFOXVmR*DUDQWLU D DQiOLVH GD FDXVDUDL]

174

VIII Simpósio Brasileiro de Qualidade de Software

x x

'HVPLVWLILFDU R SURFHVVR GH VROXomR GH SUREOHPDV (VWDEHOHFHU IHUUDPHQWDV DQDOtWLFDV D XVDU H GHWHUPLQDU TXDQGR XWLOL]iODV

1HVVH FRQWH[WR D XWLOL]DomR GH IHUUDPHQWDV GD PHWRGRORJLD 6L[ 6LJPD FRPR R '0$,& WHP VH GHVWDFDGR $R FRQWUiULR GH RXWUDV PHWRGRORJLDV SDUD UHVROXomR GH SUREOHPDV TXHIRFDP DSHQDV QD HOLPLQDomR GR SUREOHPD HP VL D PHWRGRORJLD '0$,& >5DWK DQG 6WURQJ @ HPSUHJDGD SHOR 6L[ 6LJPD DEUDQJH GHVGH D VHOHomR GRV SUREOHPDV TXH PHUHFHP XP WUDWDPHQWR PDLV DSURIXQGDGR DWp R FRQWUROH GRV UHVXOWDGRV REWLGRV QR GHFRUUHU GR WHPSR $ PHWRGRORJLD '0$,& PRVWUD SDVVR D SDVVR FRPR WDLV SUREOHPDV GHYHP VHU WUDWDGRV DJUXSDQGR DV SULQFLSDLV IHUUDPHQWDV GD TXDOLGDGH DR PHVPR WHPSRHP TXH FULD XPD URWLQD SDGURQL]DGD QD VROXomR GH SUREOHPDV FRP XPD FRPSURYDGD HILFLrQFLD QD DSOLFDomR HP RUJDQL]Do}HV GH VRIWZDUH $SHVDU GH DGHTXDGRV SDUD R QtYHO RUJDQL]DFLRQDO RV PpWRGRV IRUPDLV GH UHVROXomR GH SUREOHPDV SRGHP VHU LQYLiYHLV QR QtYHO SURMHWRV 8P GRV JUDQGHV GHVDILRV HQIUHQWDGRV SRU HPSUHVDV TXH DOPHMDP R QtYHO  GR &00, p MXVWDPHQWH D LPSODQWDomR GD iUHD GH SURFHVVR GH...
tracking img