Ziv Baida Vrije Universiteit Amsterdam, The Netherlands email@example.com February 2002
This Master thesis is the final product of six-months of research, comprising the last phase of my studies for an MSc degree in computer science at the Vrije Universiteit in Amsterdam, the Netherlands. The research was carried out in cooperation by theVrije Universiteit and Cap Gemini Ernst and Young Nederland B.V., where I was employed during the research. Two people have supervised the research: Prof. dr. Daan Rijsenbrij Cap Gemini Ernst & Young Daltonlaan 300 Postbus 2575 3500 GN Utrecht firstname.lastname@example.org Dr. ir. Hans de Bruin Vrije Universiteit, Amsterdam Fac. der Exacte Wetenschappen, Div. W&I, Afd. IM&SE De Boelelaan 1081 1081 HVAmsterdam email@example.com
The document is targeted at architects. Architects of the physical world are of course most welcome to read it, but in first place I refer to architects in the IT-branch. This thesis can help them plan their communication with business managers of client organizations, and assist them in creating visualizations, which are a tool for supporting this communication process.Business managers can learn from this thesis what some of the issues are that architects are confronted with. By understanding this, they will help bridge the communication gap between them and architects. Parts of the thesis can be of value for practically everyone. The outline of planning a communication process is such a topic, since we all are involved in important communication processes.Most people prepare some kinds of visualizations (e.g., PowerPoint presentations) in one stage or the other of their careers. They will find in this thesis useful guidelines for preparing their visualizations.
Carrying out this research project required a lot of help from many people. First, I would like to thank both my supervisors, Hans de Bruin and Daan Rijsenbrij, for theguidance and tips they have provided me with. The success of this research depended also on the cooperation of many other people. Frank Boterenbrood from Univé Verzekeringen is to be mentioned especially; Frank and I spent hours together, gathering information and analysing it. His feedback and support have been of great help. Very special thanks are dedicated to my friends Gil Levy, multimediaproducer, and Shiri Esh-Har, graphic designer. Gil and Shiri have made possible the implementation of a visualization, contributing their skills, creativity and support through many days and very late evenings. Shiri also produced the logo of this document. Personal, warm thanks must go to Mark Evan Furman, founder of Cognitive Neurophysics. After having read Mark’s book (see references), I felt I haddiscovered a new world, but many questions still bothered me. I managed to locate Mark’s email address, and contacted him with a bunch of questions. This was the start of a fruitful correspondence. Mark also reviewed appendix A of this thesis. I would like to thank the following people for their assistance in this project: Frits Alink (Cap Gemini Ernst & Young), Frank Baldinger (ING Group), Ericvan ’t Boveneind (Flower Auction Aalsmeer), Dave van Gelder (Cap Gemini Ernst & Young), Jaap Gordijn (Vrije Universiteit), Marleen Heldens (communication consultant), Eliezer Kinsbron (Oren Semiconductor Inc), Evert-Jan van de Kaa (Dutch Ministry of Transport, Public Works and Water Management),
Jan Kuper (Univé Verzekeringen), Wim Lucassen (AtosOrigin), Nico Plat (West Consulting), Victor van Reijswoud (Devote), Fred Sanders (Flower Auction Aalsmeer), Jaap Schekkerman (Cap Gemini Ernst & Young), Jan Slager (Dutch Ministry of Transport, Public Works and Water Management), Marlies van Steenbergen (IQUIP), Steven F.N. van ‘t Veld (Architectuur, Informatie & Management), Maarten Waage (Cap Gemini Ernst & Young) and Hetty Welschen (alderwoman,...