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Change
The Inevitability of change
Changeability
1.
a) He teaches at London Business School. |
b) i) Organisational behaviour. |
ii) Change in organisations. |

2.a) T | b) F | c) F | d) F | e) T | f) F | g) T | h) F |

3.
a) | b) | c) | d) | e) | f) | g) |
logical | Simple recipe | Step-by-step approach | One single way |Basic principles | Internal organisation | environment |

4.
ADJECTIVE | NOUN |
adaptable | adaptability |
changeable | changeability |
flexible | flexibility |organisational | organisation |
ready | readiness |
capable | capability |

5.
changeability | Readiness to change |

6.
Company | President | Problems | Change |Results |
Mc Donald's (Europe) | Denis Hennequin | Declining sales and market share | Mc Donalds: restaurants were redesigned to make them more appealing and food began to besourced locally | Market share and profits rose |
Dell | Not given | Competitors beginning to catch up with its original low-price model | Dell: market research was carriedout | Information analysed with a view to spotting emerging and future customer needs |

7.
Pharmaceutical |

8.
1. D | 2. B | 3. C | 4. A |

Managing changesuccessfully
Law firms get into shape
1.
a) F | b) T | c) F | d) F | e) T | f) F | g) T |

2.
1 - C | 2 - E | 3 - A | 4 - B | 5 - F | 6 - D |

3.
a) Introduce | b)Accommodate | c) Expand |
d) Support | e) Respond to | f) Implement |

4.
a) professionalised | b) systematic | c) traditional | d) ambitious |
e) vast | f) long-term |g) phenomenal | h) leading |

5.
Because they had lots of energy and ideas, but no realistic plan for putting the ideas into practice. |

6.
A | C | D |

7.
B |
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