Ibm case manager 5.1 - guia do usuário
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IBM Case ManagerVersion 5.1.0.0
User's Guide
SC19-3274-00
IBM Case Manager
Version 5.1.0.0
User's Guide
SC19-3274-00
Note
Before using this information and the product it supports, read the information in “Notices” on page 123.
This edition applies to Version 5 Release 1 of IBM Case Manager (product number 5725-A15) and to all subsequent releases and modifications until otherwise indicated in new editions.
© Copyright IBM Corporation 2010, 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents
Adding and deploying a case management solution . . . . . . . . . 1
Adding a solution . . . . . . . . . . . . 2
Adding and reusing properties . . . . . . . 3
Deleting case properties before deploying a solution . . . . . . . . . . . . . . 5
Adding and selecting roles . . . . . . . . 6
Roles in solutions . . . . . . . . . . . 7
Personal and role in-baskets . . . . . . . 7
Adding in-baskets to roles . . . . . . . . 9
Adding and modifying document types . . . . 9
Document types . . . . . . . . . . . 11
Adding and modifying case types . . . . . . 12
Case types. . . . . . . . . . . . . 14
Designing views . . . . . . . . . . . 15
Adding tasks . . . . . . . . . . . . . 17
Tasks in solutions . . . . . . . . . . 18
Task initiation . . . . . . . . . . . 20
Building workflows to complete tasks . . . 21
Adding a workgroup to a task . . . . . 23
Adding attachments to a task . . . . . 25
Adding a swimlane to a task . . . . . 26
Adding a step to a task . . . . . . . 27
Creating routes in a workflow . . . . . 35
Adding workflows that are not associated with tasks . . . . . . . . . . . . 41
Integrating business processes with IBM Case
Manager solutions . . . . . . . . . . . . 42
Adding a FileNet Business Process Manager process as a task. . . . . . . . . . . . 43
Importing an existing workflow into a solution . . . . . . . . . . . . . 44