Glossario de ti

|Term |Definition |
|Common Object Request |A standard from The Object Management Group (OMG) for communicating between distributed objects. |
|Broker Architecture |Executes program modules no matter what language the routines are written in or what platform they |
|(CORBA) |reside in, eliminating the need to program the client application to handle the networking details. |
| |The client makes a request to a common interface known as the object request broker (ORB); the ORB |
| |directs the request to the appropriate server that contains the object, and redirects the results |
| |back to the client. |
|Computer-Telephony |(1) Refers to systems that enable a computer to act as a call center, accepting incoming calls and |
|Integration |routing them to the appropriate device or person. CTI systems continue to become increasingly |
|(CTI) |sophisticated and can handle all sorts of incoming and outgoing communications, including phone |
| |calls, faxes, and Internet messages. (Source: Webopedia) (2) The software, hardware and programming |
| |necessary to integrate computers and telephones so they can work together seamlessly and |
| |intelligently. (Source: ICMI Call Center Glossary) (3) Enabling computers to know about and control |
| |telephony functions such as making and receiving voice, fax, and data calls, telephone directory |
| |services, and caller identification. The integration of telephone and computer systems and is a major|
| |development in the