Cobit 5

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A Business Framework for the Governance and Management of Enterprise IT

Personal Copy of: Srta. Fernanda Capitanio Alonso

ISACA® With 95,000 constituents in 160 countries, ISACA ( is a leading global provider of knowledge, certifications, community, advocacy and education on information systems (IS) assurance and security, enterprise governance and management of IT, andIT-related risk and compliance. Founded in 1969, the non-profit, independent ISACA hosts international conferences, publishes the ISACA® Journal, and develops international IS auditing and control standards, which help its constituents ensure trust in, and value from, information systems. It also advances and attests IT skills and knowledge through the globally respected Certified Information SystemsAuditor® (CISA®), Certified Information Security Manager® (CISM®), Certified in the Governance of Enterprise IT® (CGEIT®) and Certified in Risk and Information Systems ControlTM (CRISCTM) designations. ISACA continually updates COBIT®, which helps IT professionals and enterprise leaders fulfil their IT governance and management responsibilities, particularly in the areas of assurance, security,risk and control, and deliver value to the business. Disclaimer ISACA has designed this publication, COBIT® 5 (the ‘Work’), primarily as an educational resource for governance of enterprise IT (GEIT), assurance, risk and security professionals. ISACA makes no claim that use of any of the Work will assure a successful outcome. The Work should not be considered inclusive of all proper information,procedures and tests or exclusive of other information, procedures and tests that are reasonably directed to obtaining the same results. In determining the propriety of any specific information, procedure or test, readers should apply their own professional judgement to the specific GEIT, assurance, risk and security circumstances presented by the particular systems or information technologyenvironment. Copyright © 2012 ISACA. All rights reserved. For usage guidelines, see ISACA 3701 Algonquin Road, Suite 1010 Rolling Meadows, IL 60008 USA Phone: +1.847.253.1545 Fax: +1.847.253.1443 Email: Web site: Feedback: Participate in the ISACA Knowledge Center: Follow ISACA on Twitter: Join the COBIT conversation on Twitter: #COBIT Join ISACA on LinkedIn: ISACA (Official), Like ISACA on Facebook:

COBIT® 5 ISBN 978-1-60420-237-3 Printed in the United States of America 4
Personal Copy of: Srta. Fernanda Capitanio Alonso


ISACA wishes to recognise:
COBIT 5 TaskForce (2009–2011) John W. Lainhart, IV CISA, CISM, CGEIT, IBM Global Business Services, USA, Co-chair , Derek J. Oliver, Ph.D., DBA, CISA, CISM, CRISC, CITP, FBCS, FISM, MInstISP, Ravenswood Consultants Ltd., UK, Co-chair Pippa G. Andrews, CISA, ACA, CIA, KPMG, Australia Elisabeth Judit Antonsson, CISM, Nordea Bank, Sweden Steven A. Babb, CGEIT, CRISC, Betfair, UK Steven De Haes, Ph.D., Universityof Antwerp Management School, Belgium Peter Harrison, CGEIT, FCPA, IBM Australia Ltd., Australia Jimmy Heschl, CISA, CISM, CGEIT, ITIL Expert, digital entertainment plc, Austria Robert D. Johnson, CISA, CISM, CGEIT, CRISC, CISSP, Bank of America, USA Erik H.J.M. Pols, CISA, CISM, Shell International-ITCI, The Netherlands Vernon Richard Poole, CISM, CGEIT, Sapphire, UK Abdul Rafeq, CISA,CGEIT, CIA, FCA, A. Rafeq and Associates, India Development Team Floris Ampe, CISA, CGEIT, CIA, ISO 27000, PwC, Belgium Gert du Preez, CGEIT, PwC, Canada Stefanie Grijp, PwC, Belgium Gary Hardy, CGEIT, IT Winners, South Africa Bart Peeters, PwC, Belgium Geert Poels, Ghent University, Belgium Dirk Steuperaert, CISA, CGEIT, CRISC, IT In Balance BVBA, Belgium Workshop Participants Gary Baker,...