Bibliografia seleccionada de gestão da qualidade nas pme
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* Bibliografia seleccionada de Gestão da Qualidade nas PMEAgle, B.R., Mitchell, R.K. e Sonnenfeld, J.A. (1999), “Who Matters to CEOs? an Investigation of Stakeholder Attributes and Salience, corporate performance and CEO Values”, Academy of Management Journal, Vol. 42, Nº 5, pp. 507-525.
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Ahire, S.L. e Golhar, D.Y. (1996), “Quality Management in Large Versus Small Firms”, Journal of Small Business Management, Vol. 34, Nº 2, Abril, pp. 1-13.
Ahmed, A.M., Yang, J.B. e Dale, B.G. (2003), “Self-Assessment Methodology: the Route to Business Excellence”, The Quality Management Journal, Vol. 10, Nº 1, pp. 43-57.
Ashmore, G. M. (1992), ”Better information means better quality”, Journal of Business Strategy, Vol. 13, Nº 1, pp. 57-60.
ASQ (American Society for Quality) (2004), Baldrige National Quality Program – Criteria for Performance Excellence.
Axland, S. (1992), “Small Wonders”, Quality Progress, Vol. 25, Nº 11, pp. 29-34.
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Babar, S. (1992), ”A dynamic model for continuous improvement in the management of service quality”, International Journal of Operations and Production Management, Vol. 12, Nº 2, pp. 38-48.
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Besterfield, D.H.,