Bibliografia seleccionada de gestão da qualidade nas pme

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* Bibliografia seleccionada de Gestão da Qualidade nas PME

Agle, B.R., Mitchell, R.K. e Sonnenfeld, J.A. (1999), “Who Matters to CEOs? an Investigation of Stakeholder Attributes and Salience, corporate performance and CEO Values”, Academy of Management Journal, Vol. 42, Nº 5, pp. 507-525.

Ahire S.L., Landeros, R. e Golhar, D.Y. (1995), “Total Quality Management: a literature review and anagenda for future research”, Production and Operation Management, Vol. 4, Nº 3, Verão, pp. 277-306.

Ahire, S.L. e Golhar, D.Y. (1996), “Quality Management in Large Versus Small Firms”, Journal of Small Business Management, Vol. 34, Nº 2, Abril, pp. 1-13.

Ahmed, A.M., Yang, J.B. e Dale, B.G. (2003), “Self-Assessment Methodology: the Route to Business Excellence”, The Quality ManagementJournal, Vol. 10, Nº 1, pp. 43-57.

Ashmore, G. M. (1992), ”Better information means better quality”, Journal of Business Strategy, Vol. 13, Nº 1, pp. 57-60.

ASQ (American Society for Quality) (2004), Baldrige National Quality Program – Criteria for Performance Excellence.

Axland, S. (1992), “Small Wonders”, Quality Progress, Vol. 25, Nº 11, pp. 29-34.

Azzone, G. e Cainarca, G.C. (1993), ”TheStrategic Role of Quality in Small Size Firms”, Small Business Economics, 5, pp. 67-76.

Babar, S. (1992), ”A dynamic model for continuous improvement in the management of service quality”, International Journal of Operations and Production Management, Vol. 12, Nº 2, pp. 38-48.

Badri, M.A., Donald, D. e Donna, D. (1995), “A study of measuring the critical factors of quality management”,International Journal of Quality & Reliability Management, Vol. 12, Nº 2, p. 36-53.

Barrier, M. (1992), “Small Firms Put Quality First”, Nation´s Business, Maio, pp. 22-32.

Bax, R.M. (1995), “An Assessment of the quality improvement climate as perceived by community college leadership in IOWA (Total Quality Management)”, Tese de Doutoramento, IOWA State University.

Besterfield, D.H.,Besterfield-Michna, C., Besterfield, G.H. e Besterfield-Sacre, M. (1999), Total Quality Management, Prentice Hall, 2ª Ed., New Jersey.

Bevan, J. (1987), ”What Is Co-Makership”, International Journal of Quality and Reliability Management, Vol. 4, Nº 3, pp. 47-56.

Bevan, J. (1989), ”Co-Makership”, Management-Decision, Vol. 27, Nº. 3, pp. 50-54.

Birchard, B. (1995), ”How many masters can youserve?”, CFO: The Magazine for Senior Financial Executives, Julho, Vol. 11, Nº 7, pp. 48-54.

Black, S. e Porter, L. (1996), “Identification of the critical factors of TQM”, Decision Sciences, Vol. 27, Nº 3, pp. 396-402.

Blankenship, A.B., Breen, G.E. e Dutka, A. (1998), State of the Art MARKETING RESEARCH, NTC Business Books, em colaboração com a American Marketing Association, Chicago.Boon, S. e Ram, M. (1998), “Implementing quality in a small firm – An Action Research Approach”, Personnel Review, Vol. 27, Nº 1, pp. 20- 39.

Brenner, S. N., e Cochran, P. (1991), “The stakeholder theory of the firm: Implications for business and society theory and research”, J. F. Mahon (Ed.), International Association for Business and Society, Proceedings, pp. 449-467.

Bryman, A. e Cramer,D. (1992), Análise de dados em Ciências Sociais – Introdução às Técnicas Utilizando o SPSS, Celta Editora, Colecção Métodos e Técnicas, Oeiras.

Burns, A.C. e Bush R.F. (2000), Marketing Research, Prentice Hall, 3ª Edição, New Jersey.

Carroll, A.B. (1989), Business Society: Ethics and Stakeholder Management, South-Western, Cincinnati, OH.

Carson (1985), ”The evolution of Marketing inSmall Firms”, European Journal of Marketing, Vol. 19, Nº5. pp. 7-16.

Carter, J.R. e Narasimhan, R.(1996), “Purchasing and Supply Management: Future Directions and Trends”, estudo suportado por CAPS (Center for Advanced Purchasing Studies).

Cervo, A.L. e Bervian, P.A. (1981), Metodologia científica, McGraw-Hill do Brasil Ltda, 2ª Ed., São Paulo.

Chalk, M.B. (1993), ”Establishing a quality...
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